Please be advised that PetLoverUSA operates a no returns policy due to the customized nature of our products. If you received a defective or incorrect item we will replace it as fast as possible.

Order cancellations are permitted up to 2 hours after placing your order. Any cancellation request received thereafter will be subject to a 10% cancellation and admin fee. PetLoverUSA professional artists may have started on your order by this point and we must charge this fee to cover our artist fee.

Note: that any order that has been sent to print cannot be cancelled under any circumstance.

As your order is specific to the pet photos that you provided, we do not offer refunds. All sales are final.

 

 

If you receive a defective or incorrect item we promise to replace it as fast as possible. Please report the issue to us via email and provide photo evidence. We 100% guarantee a replacement to any customer who receives an incorrect or defective / damaged / mis-printed product.

Upon placing on order on our website you are accepting and agreeing to the above policies.

Thank you for your understanding!