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=For the Love of Pets=
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    RETURNS AND REFUND POLICY

    Please be advised that PetLoverUSA operates a no returns policy due to the customized nature of our products. If you received a defective or incorrect item we will replace it as fast as possible.


    CANCELLATIONS: BEFORE PRODUCT RECEIVED

    Order cancellations are permitted up to 2 hours after placing your order. Any cancellation request received thereafter will be subject to a 10% cancellation and admin fee. PetLoverUSA professional artists may have started on your order by this point and we must charge this fee to cover our artist fee.
    Note: that any order that has been sent to print cannot be cancelled under any circumstance.


    REFUNDS: AFTER PRODUCT RECEIVED

    As your order is specific to the pet photos that you provided, we do not offer refunds. All sales are final.
     
     

    REPLACEMENT GUARANTEE

    If you receive a defective or incorrect item we promise to replace it as fast as possible. Please report the issue to us via email and provide photo evidence. We 100% guarantee a replacement to any customer who receives an incorrect or defective / damaged / mis-printed product.

    Upon placing on order on our website you are accepting and agreeing to the above policies.

    Thank you for your understanding!